Page 5 - Lesson Note 9

(iv) Be aware of languages, tone and content of message: The contents of the

message, tone, and language used, manner in which the message is to be
communicated are the important aspects of effective communication. The

language used should be understandable to the receiver and should not offend
the sentiments of listeners. The message should be stimulating to evoke response

from the listeners. (v) Convey things of help and value to listeners: While
conveying message to others, it is better to know the interests and needs of the
people with whom you are communicating. If the message relates directly or

indirectly to such interests and needs it certainly evokes response from

communicate.
(vi) Ensure proper feedback: The communicator may ensure the success of
communication by asking questions regarding the message conveyed. The

receiver of communication may also be encouraged to respond to
communication. The communication process may be improved by the feedback

received to make it more responsive.
(vii) Communicate for present as well as future: Generally, communication is

needed to meet the existing commitments to maintain consistency; the
communication should aim at future goals of the enterprise also.

(viii) Follow up communications: There should be regular follow up and review on
the instructions given to subordinates. Such follow up measures help in removing
hurdles if any in implementing the instructions.

(ix) Be a good listener: Manager should be a good listener. Patient and attentive
listening solves half of the problems. Managers should also give indications of

their interest in listening to their subordinates