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2. In the „Cc‟and „Bcc‟ column the e-mail addresses of any other persons to whom e-
mail needs to be sent, is written. However, if e-mail needs to be sent to one
person only then the „Cc‟ and „Bcc‟ columns are to be ignored.
3. In the subject column, a clue to the content is written. It need not be a complete
sentence.
However, it should be brief.
4. Salutation includes the first name of the receiver in case of an informal message
and „Dear Sir/Madam‟, in case of a formal message.
5. The body should start with a pleasant opening statement or a greeting. The
message written should be clear and polite. Words like „Please‟ and „Thank you‟
should be used. Each main idea should be in a separate paragraph. Complete
sentences should be used. (SMS language should be avoided)
6. The main content should not be more than 2 or 3 paragraphs. If it is too big, then
attachments can be made.
7. After proofreading the letter, it can be sent by hitting the send button.

FORMAT:

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