Page 2 - Home Assignment 3

2. Explain the role of consumer organisations and NGOs in protecting and promoting consumers’
interests.

5/6 Mark Questions

1. Explain the redressal mechanism available to consumers under the Consumer Protection Act,
1986?

CASE STUDY

1. ‘Amazing Duniya’ is a tourist agency. It also has a group of hotels. The company offers new
types of schemes to the potential customers. Amit was offered a scheme of staying in a hotel for
6 days and 5 nights for free. However when he reached the destination he was told that every
room of the hotel was booked. He told tlhem that he was told earlier that his room was booked.
He even showed them the confirmation he received on his mail.
a) Can Amit file a complaint against the tourist agency?
b) Will he get a relief in this case?
c) Name the relief he will get.
d) Which consumer right has been violated in this case?

2. Himanshu purchased a new car from ‘Galaxy Motors’ for Rs.25 lakhs. He was offered free
insurance for the first year and three free servicing to be availed after the car had covered 5,000
km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free
servicing, he was told that the car was not new and first service had already been availed on this
car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the
decision of the State Commission, after two months he decided to file an appeal against it.

Can Himanshu appeal against the decision of the State Commission? Give reason in support of
your answer.

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